Last updated October 2026
Digital products: 45-day money-back guarantee
It covers the First 14 Days Kit, Quick Start, Home Setup Bundle and 3 to 6 Month Puppy Plan. It also covers the food trial set: The 8-Week Dog Food Trial Kit and The Sitter, Boarding and Guest Pack. The same goes for After the Trial: The Reintroduction Planner and The Year-Round Itch Season Tracker. The Complete Dog Food Trial Bundle, which includes all four, is covered too.
Request a full refund within 45 days of purchase by emailing support@lovemypuppy.store with your order number or purchase email. No explanation, proof of use or completed routine is required. Refunds are returned to the original payment method.
Reactive Walk Operations System and The Shedding Season Plan: 45-day money-back guarantee
Request a full refund within 45 days of purchase by emailing support@lovemypuppy.store with your order number or purchase email. No explanation or proof of use is required. Refunds are returned to the original payment method.
Digital downloads
Our printables are digital files. You get your download links right after checkout and in your order confirmation email. Nothing is shipped.
Food Trial Command Center app access
The app comes free with The 8-Week Dog Food Trial Kit. If you ask for a refund, you keep the printables.
App access ends with a refund or an open payment dispute. You can still download your log for 30 days after that.
Access lasts for as long as we run the app. If we ever retire it, we will email you at least 90 days ahead. You can download everything before then.
Physical products: 45-day guarantee, no need to send it back
It covers every physical product, Duo Packs and sets included. That’s the glove, bath brush, washer tablets, roller, carpet rake, car kit and dematting comb. It also covers the puppy corner odor eliminator and the reflective puppy collar. Not happy within 45 days of delivery? Email support@lovemypuppy.store with your order number for a full refund. No need to send it back.
Shipping
Shipping is free to US addresses. Physical orders usually arrive in 1 to 2 weeks. If your order hasn’t arrived after that, email us with your order number and we’ll sort it out.
Any other order
For a question about any other purchase, email support@lovemypuppy.store with your order number. A real person reads every email.
LoveMyPuppy is operated by Leads and Traffic, LLC, 30 N Gould St, STE 66913, Sheridan, WY 82801.